Hospital Campus

For help with transportation, contact Guest Services.

Shuttles for patients and families

Guest Services shuttle
We provide free, wheelchair-accessible transportation to and from the hospital campus or the Bellevue Clinic and Surgery Center for patients and families traveling through Seattle’s:

• Sea-Tac Airport
• Amtrak train station
• Ferry terminals
• Boeing Field
• Greyhound bus station
• Bolt Bus stop

Contact: 206-987-RIDE (7433) or email at least 24 hours before you need a ride.

For transporation options between the hospital campus (Seattle) and other Seattle Children's locations, call 206-987-9330.

Ronald McDonald House shuttle
Provides transportation between Seattle Children’s hospital campus in Seattle and the Ronald McDonald House. Please call at least 45 minutes before you need a ride. 

• During the day (Monday-Friday, 8 a.m. – 6:30 p.m), call Guest Services at 206-987-9330.
• At night (Monday-Friday, 6:30 p.m. – 8 a.m.) and on weekends and holidays, call Security at 206-987-2030.

Local resources

Resources listed are based on availability. Inclusion does not imply endorsement. Call to verify services.

Bus, light rail and Washington State Ferries

• King County Metro Bus, 206-553-3000
• Greyhound Bus, 206-628-5526
• Washington State Ferries, 206-464-6400
• Sound Transit Light Rail, 206-398-5000

Car sharing

• Zipcar

Rental cars

• Enterprise Rent-A-Car, 206-729-4580
• Budget, 206-525-2534 *
• Dollar Rent A Car, 206-682-1316 *^W
  • Dollar does not pick up from the hospital campus (Seattle), but will pay a portion of your cab fare from the hospital to Dollar.
• Seattle Children’s offers free valet Monday through Friday, 7:30 a.m. to 3 p.m.

Taxi cabs and car services

• Farwest Taxi, 206-622-1717 *^W (Accepts Alaska Medicaid)
• Orange Cab, 206-522-8800 *
• Yellow Cab, 206-622-6500 ^W  
• United Transportation, 206-886-1177 *^W (Accepts Alaska Medicaid)
• Bilen Transport, 206-384-3216 *
• Uber
• Lyft

Airport shuttles

• Shuttle Express, 206-622-1424 ^W

You can also use Seattle Children's Guest Services shuttle, taxis, Uber and Lyft to and from Sea-Tac Airport.

Car seats and wheelchairs

* Car seats may be available upon request (usually only one per car). Call ahead. 
^W Wheelchair-accessible vehicles may be available upon request. Call ahead.

Medicaid transportation

Medicaid-approved families may qualify for taxi rides, bus tickets, or gas vouchers.

• If you are at home, call your Medicaid transportation broker at least 5 days before your visit.
• If you are already at our campus, stop by the transportation desk on Ocean 8 between 7:30 a.m. and 6 p.m., Monday through Friday.

Call Seattle Children’s Social Work at 206-987-2760, option 7.

Free air transportation

For information about free air transportation for patients with financial need, call Social Work at 206-987-2760, option 7. Here are some other organizations:

• Angel Flight, 888-426-2643
• Corporate Angel Network (for cancer patients), 866-328-1313

Room service for families and visitors
Family members and visitors of patients who are admitted to the hospital can purchase meals for delivery to their child’s room or unit. Room service is also available for families and visitors of patients at the hospital for dialysis or infusion. Order every day from 6 a.m. to 9 p.m. From inside the hospital, dial 7-MENU.

We accept all major credit cards, applicable vouchers and room service gift cards. You can buy gift cards at the Ocean Gift Shop or Forest Kitchen Express window (Level L1, Forest zone). Cash is accepted at the Forest Kitchen Express pick-up window.

Ocean Cafeteria (Level 7, Ocean Zone)

• Daily – 6:30 a.m. to 7:30 p.m.
• Grill – 11 a.m. to 7:30 p.m.
• Breakfast – 6:30 to 10 a.m.
• Lunch – 11 a.m. to 2 p.m.
• Dinner – 5 to 7:30 p.m.

Accepts cash, Visa, MasterCard, Discover, American Express and cafeteria gift cards. You can buy them from the cafeteria cashiers.

Forest Kitchen Express (Level L1, Forest Zone)

• Daily – 1 to 3 a.m.

Accepts cash, Visa, MasterCard, Discover and American Express.

Starbucks Coffee (2 Locations)

1. Outside Ocean Cafeteria (Level 7, Ocean Zone).
   Serves coffee, tea, espresso drinks, pastries, sandwiches, salads, healthy snacks and more.
   • Open Monday through Friday, 6 a.m. to 6 p.m.
   • Saturday and Sunday, closed
2. River corridor near the Frog elevators. 
   Serves coffee, tea, espresso drinks, pastries, sandwiches, salads, soups, breakfast sandwiches, healthy snacks and more.
   • • Monday through Friday, 6 a.m. to 8 p.m.
     • Saturday and Sunday, 6 a.m. to 8 p.m.

All locations accept cash, Visa, MasterCard, American Express and prepaid Starbucks cards.

Vending
Vending machines are on:

• Level 7, Ocean Zone, near Ocean Cafeteria
• Level 7, River Zone, in the Family Resource Center next to the Frog elevators
• Level 3, River Zone, near the Otter elevators

Microwaves and refrigerators
There are family lounges on most units with microwaves and refrigerators where you can store food. There also are microwaves in the cafeteria, Level 7 vending area.

Feeding infants
Most units have special rooms with breast pumps. Ask your nurse.

Formula
For emergencies, formula and disposable bottles are available in the inpatient units. Ask your nurse.

Grocery stores
There are a couple of grocery stores nearby. Check out the neighborhood services map (PDF) for more information.

Food deliveries
You can have food delivered from nearby restaurants. Find a list under "Neighborhood restaurants" below.

Resources listed are based on price and distance from Seattle Children’s. Inclusion does not imply endorsement. Please call the restaurant to verify hours of operation and delivery service.

Some restaurants within 2 miles of Seattle Children’s

You can get delivery to the hospital from other restaurants through online delivery services like Bitesquad.com, Doordash.com, Grubhub.com, Eat24hours.com and Zomato.com. Check their websites for participating restaurants.

University Village
University Village is an outdoor shopping center about 1 mile west of Seattle Children’s. It is a 15-to-20–minute walk. Some eateries include:

Local delivery
You will need to meet your delivery at an entrance (see hours below). When you order food to be delivered, include:

• Your name
• Phone number
• The patient’s room number
• The name of the entrance where you will be waiting (such as Ocean)

Entrance hours for delivery
Entrance Desks: 206-987-3360

River entrance, level 3
24 hours a day, 7 days a week

Ocean entrance, level 7
Monday to Friday: 7 a.m. to 10:30 p.m.
Saturday and Sunday: 7 a.m. to 9 p.m.

Emergency Department entrance
24 hours a day, 7 days a week

•  Complete list of restaurants and stores, including maps (PDF) (Spanish)

For help finding lodging for your stay, contact Guest Services.

Arranging your stay
Arrange for lodging as soon as you find out that you're coming to Seattle Children’s. Some accommodations and financial assistance can take several weeks to arrange.

Bedside
Most patient rooms have a sleeper chair or couch where one parent or guardian can sleep at night. Staying bedside depends on the patient's condition, available space and safety. Ask your nurse about the rules for your child’s unit. 

Siblings under 1 year old are permitted to spend the night along with caregivers. All other siblings may not stay overnight. See the Visiting section below to learn more.

RV/trailer parking
We offer a few RV/trailer parking spots with electrical and water hookups for patient families. These spots are by reservation only and available for parents and caregivers of current patients who meet the eligibility requirements.

You may be eligible to park your RV/trailer at Seattle Children’s if:

• You are a legal parent or caregiver of a current patient, or you are a patient of Seattle Children’s Prenatal Diagnosis and Treatment Program.
• Your home is at least 45 miles from the hospital’s campus.
• You are not a resident of the Ronald McDonald House.
• You plan to use the RV/trailer as a residence, in place of other accommodations.

If you meet the eligibility requirements, please call Guest Services at 206-987-9330 to register for a space.

Local hotels – includes medical discount

Hotels are listed based on price and distance from Seattle Children’s. Contact Guest Services if you need help with choosing a hotel or for other lodging options. See Places to Stay in Bellevue (PDF) for options near Seattle Children's Bellevue Clinic and Surgery Center.

* Hotel shuttle service available to and from Seattle Children’s Hospital
^m These hotels accept Medicaid.

$ = $75–$99 per night
$$ = $100–$125 per night
$$$ = $125–$175 per night
$$$$ = more than $175 per night

Ask the hotel about Children's rates. Discounted rates may not be available May–September (high season), but the best rate available will be offered.

We do not endorse or guarantee any of the accommodations listed.

Lodging for 30 days or more

We do not endorse or guarantee any of the accommodations listed.

These places offer lodging for longer stays. Monthly rates vary by location, time of year and length of stay. Monthly rates for an apartment in northeast Seattle are typically $2,000 a month. ZIP Codes 98105 and 98115 are closest to the hospital.

Ronald McDonald House

Ronald McDonald House (RMHC) provides lodging for qualified families of patients at Seattle Children’s. RMHC is one block from Seattle Children’s. They provide onsite parking and easy access to the hospital.

Shuttle service is available between Children’s and RMHC. Please call at least 45 minutes before you need a ride.

• During the day (Monday-Friday, 8 a.m.-6:30 p.m), call Guest Services at 206-987-9330.
• At night (Monday-Friday, 6:30 p.m.-8 a.m.) and on weekends and holidays, call Security at 206-987-2030. 

To learn about facilities, cost, guidelines and reservations, visit their website.

Visiting

Photo name badges
Everyone ages 12 and older will get a photo name badge when they enter the hospital. Families and visitors must wear their photo name badge at all times.

Parents, guardians or caregivers
Parents, guardians or caregivers are not considered visitors and may be with their child (see above). If your child is admitted to a shared (double) room, 2 parents or adult caregivers can stay overnight.

Staying overnight
Staying at your child’s bedside depends on their condition, available space and safety. Ask your child’s nurse. Two parents or adult caregivers may spend the night. Siblings under 1 year old can spend the night in most circumstances except:

• Your child is COVID positive or has another significant infectious disease that could put the baby at risk

When you must be away
If you cannot be at the hospital, talk with your child’s nurse. The unit coordinator can help you choose 4 adults who can be with your child while you are away.

Number of visitors including siblings, family, and friends
Up to 4 parents, guardians, adult caregivers, and siblings are allowed. Siblings under 1 year old are also allowed, except if the patient is COVID positive or has another infectious disease that could put the baby at risk. Anyone who is sick or who has been exposed to COVID-19 or another illness of public health concern is not allowed in any part of the hospital.

Deliveries

Flowers, balloons and gifts
Gift deliveries from outside vendors are delivered to the hospital entrance desks and the delivery is logged. For questions about a delivery, call the entrance desk’s main line at 206-987-3360. For health reasons, some units restrict what patients can receive:

• Entire hospital: Only Mylar (foil-type) balloons are allowed
• Intensive care units: No balloons, live flowers or plants
• Cancer and Blood Disorders Center - Inpatient: No live flowers

Learn more about our gift shop or order online.

Food
You can have food delivered from nearby restaurants. Visit our neighborhood restaurants section for more information.

Showers, laundry, toiletries, basic needs
Take care of your basic needs at the Family Resource Center. There are private showers with towels, toiletries, laundry, lockers and more. To learn about more services at the FRC like health information, massage, free coffee and tea, computers and more, visit the FRC page.

ATM (cash machine)
Cash machines are available between the Ocean Cafeteria and the Ocean 7 entrance desk and by the vending machines on River 3. There is no fee to use the ATM, though your own bank may charge one.

Strollers, carts and wagons
Available for loan at the entrance desks. For wheelchairs, see "Accessibility and special needs" below.

Phone: 206-987-3360

Diapers
In an emergency, you may get diapers at the clinics, entrances or the inpatient units.

Smoking shelter
Outside the River entrance; open 24 hours. Smoking is only allowed in the shelter.

Gift Shop (Level 7, Ocean Zone)
Sells cards, gifts, Mylar balloons, toys, books, magazines, candy, toiletries, calling cards, stamps and more. For more information or to order a gift online, visit the Gift Shop page.

Nursing-mother rooms
Most units have special rooms with breast pumps. For questions about pumping breast milk or breast-feeding, talk with your child’s nurse or ask to speak with a lactation consultant.

Seattle Children’s isn't like home, but, as much as possible, we want our patients to participate in familiar play and teen activities.

If your child is staying in the hospital, ask your nurse about therapeutic play programs or visit Child Life.

Looking for something fun to do at the hospital? Here's what Seattle Children’s has to offer:

Inpatient Playroom (level 4, Mountain zone)
The Inpatient Playroom is for patients staying in the hospital, and their siblings. It has toys, books, movies, crafts and games you can take to your child’s room. It also has an outdoor play area and special activities in the playroom. When available, volunteers can come to your child’s room to read or to play with them during playroom hours. Visit the Child Life page to learn more.

• Phone: 206-987-4433

Hours

• Monday through Friday: 10:00 a.m. - 12 p.m., 2 - 4 p.m.
• Closed on Saturday and Sunday

Teen Zone (level 4, Mountain zone)
The Teen Zone has movies, Xbox®, a foosball table, computers, evening activities and special events for patients staying in the hospital and their siblings age 12 and older. Visit the Child Life page to learn more.

• Phone: 206-987-4433

Hours

• Monday through Thursday: 9:30 a.m. to 8 p.m.
• Friday: 9:30 a.m. to 4 p.m.
• Saturday and Sunday: 9:30 a.m. to noon and 1:30 to 4 p.m.

Clinic Playroom (level 6, Ocean zone)
The outpatient clinic playroom is currently closed. We are available to provide support on a case-by-case basis. To inquire about availability, please call 206-987-3440.

Visit the Child Life page to learn more.

Mountain Play Park (level 4, Mountain zone)
The Mountain Play Park is open to all patients, families and visitors from 8 a.m. to 8 p.m. every day. Play is not supervised by staff.

Movies on GetWell Town and Children’s TV
Forest zone

• In GetWell Town, click the Movie Theater for on-demand G, PG and edited PG-13 movies in English and Spanish.

All other zones

• G, PG and edited PG-13 movies play on channel 18 in English and channel 28 in Spanish on the TV in your child’s room. Ask your nurse or unit coordinator for a Children’s TV Guide.

Area attractions and activities
For information about attractions and activities outside of the hospital, contact:

• Family Resource Center (level 7, River zone), phone: 206-987-2201
• Entrance coordinators at any hospital entrance desk, phone: 206-987-3360
• Guest Services, phone: 206-987-9330

See a flyer (PDF) of hospital and neighborhood activities.

Entertainment passes
Inpatients and their families may request passes to the aquarium, zoo, sporting events and movie theaters. When passes are available, they are given out on a first-come, first-served basis in the Family Resource Center, level 7, River zone.

• Call: 206-987-2201

Phones

Local phone calls
Courtesy phones are near entrance desks and in the Family Resource Center (level 7, River zone) for local phone calls.

Calling from outside Children’s
If you are calling your child or another patient's room from outside Children’s, call 206-987-2000 and ask for the patient by name, not by room number. Calls are transferred from 8 a.m. to 8 p.m.

Deaf and Hard-of-Hearing
For information about TTY, videophones and other services, see Accessibility and Special Needs.

Phone cards
Phone cards are sold in the gift shop (level 7, Ocean zone).

Cell phones
Cell phones and related devices should not be used within 3 feet of any operating medical devices like cardiac monitors, ventilators or IV pumps or EEG equipment. Check with your nurse if you have questions. Reception is poor in many places. Try lobby areas and outdoor patios.

Internet and Computers

Free, high-speed wireless access (Wi-Fi)
Wi-Fi access is in all inpatient rooms, family lounges, Ocean Cafeteria (level 7, Ocean zone) and the Family Resource Center (level 7, River zone). You do not need a password. For questions, call the Family Internet Helpline at 7-5711.

Computers
There is free, 24-hour access to computers with Internet, Microsoft Office, health information resources and printers in the Family Resource Center (level 7, River zone). There also are computers in most family lounges on the units.

Office Services

Faxing
If you need to send or receive faxes, please go to the Family Resource Center for help.

Location

• Level 7 next to the Frog elevators

Phone number

• 206-987-2201

Mail
You can drop off stamped mail on any unit or in the Family Resource Center.

For patient mail: 
Patient’s Name (first and last) 
Seattle Children’s Hospital 
Room # _____ 
P.O. Box 5371 
Seattle, WA 98145-5005

Faxes and copies
Faxes and copies can be made at the unit desk on your unit or in the Family Resource Center (level 7, River zone).

Notaries
There are free notary services. You must have a current government-issued picture ID. Contact the Family Resource Center. Phone: 7-2201.

Please let our staff know what resources you need before your child's clinic visit, hospital stay or surgery.

Deaf and Hard-of-Hearing Services

• When scheduling an appointment, let them know you need an interpreter.
• When you are here, you can request an in-person interpreter, or we have video interpreting services available 24 hours a day.

Interpreter Services
We provide free interpreting for languages other than English, Deaf and hard-of-hearing patients and families.

To reach a department, clinic or medical provider, call the interpreting line at 866-583-1527 (toll-free) and give the name of the person or extension you need.

When making an appointment, ask your scheduler for an interpreter.

During an inpatient stay, ask your nurse.

Disabled parking
Available in Ocean parking, on Helen Lane near the River entrance and in Emergency Department parking. For a campus map and parking information, see Parking and Entering.

Wheelchairs
We provide wheelchairs, carts, wagons and strollers for patients and families to use while in the hospital. Ask at any entrance desk.

If you need a wheelchair when you arrive, call 206-987-3360 to reserve one ahead of time.

Family restrooms and large changing tables
There are two family restrooms to meet the needs of families with children too large (over 30 pounds) to diaper or change using the baby changing stations located in the public restrooms. Each room has a toilet, sink and large platform.

Locations

• Between the Frog elevator and vending on level 3, River zone
• Across from the entrance desk on level 7, Ocean zone

Service animals
Service animals are welcome at Seattle Children’s Hospital and all clinics. Service animals are not pets, companion animals or therapy dogs. We apply the Americans with Disabilities Act (ADA) requirements, which define a service animal as “one that is trained to do work or perform tasks for the benefit of a person with a disability.” These animals do not need special permission to come to Seattle Children’s.

Bike parking
Bike parking is available at River Circle near the River entrance, at the Ocean 7 staff entrance off of Penny Drive and near the Ocean 8 entrance.